Privacy Policy

Highland Humane Society respects your privacy. This policy explains what information we collect through highlandhumanesociety.org, how we use it, and the choices you have. It applies only to this website.

Information we collect

We do not require you to create an account or provide personal information simply to browse this site. We collect information only when you choose to give it to us, for example when you:

• Email or call us using the details on our contact page.
• Submit an adoption, foster, volunteer or surrender form (these forms are hosted by Shelter Manager, a third party).
• Make a donation (processed by Zeffy, a third party).

Information you submit typically includes your name, address, phone number, email address, and the details required for the request you are making.

How we use your information

We use your information solely to respond to you, process your application or donation, provide the service you requested, and keep the records a shelter is required to keep. We do not sell, rent or trade your personal information.

Third-party services

Some functions of this site are provided by outside organizations, each with its own privacy policy that governs the information you give them:

• Shelter Manager — online adoption, foster and surrender forms
• Zeffy — donation processing
• Petco Love Lost — lost and found pet matching
• Google Maps — the embedded map on our contact page
• Google Fonts — typefaces used across the site
• Facebook, Instagram and TikTok — our social media pages

We do not control these services and are not responsible for their privacy practices. Please review their policies before submitting information to them.

Cookies and analytics

This website does not set advertising or tracking cookies of its own. Embedded third-party content, such as the Google map on our contact page, may set cookies from those providers. You can block or delete cookies in your browser settings; the site will continue to work.

Children's privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Data retention and security

We keep applications, donation records and correspondence only as long as needed for shelter operations and legal or accounting requirements. We take reasonable steps to protect the information we hold, though no method of transmission over the internet is completely secure.

Your choices

You may ask us what personal information we hold about you, request a correction, or ask us to remove you from our mailing list at any time.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page. See also our accessibility statement.

Last updated: August 1, 2026